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The purpose of this paper is to investigate the related issues of physical annotation systems and also to study their historical development. Moreover, the paper provides a taxonomy of physical annotation systems, including augmented reality systems and concludes with future challenges concerning such systems.

The authors first provide a review and a comparison of existing physical annotation systems. The authors' classification of the physical annotation systems is based on the capabilities they provide.

Physical annotation systems evolve as technology progresses. However, there are issues such as cognitive overload, trust, transient associations, and integrating of social networking with physical annotations.

As technology develops, physical annotations will become increasingly important in daily life. Hence, there are important research issues to address with regards to physical annotation systems.

New better physical annotation systems are needed, which will change the way we do things in life, including personal memory, tourism, commerce, security, games, traffic management, entertainment and health.

Physical annotation systems will affect the relationships between people, between people and places and between people and things. There is a potential shift in the way people view the physical world, not only as what we see but as what we see through the devices we carry.

The paper is an original review of physical annotation systems; there does not seem to be many such reviews on this area. The paper presents a set of future challenges regarding such systems.

Finding specific information on the Web can be difficult and time‐consuming due to the Web’s tremendous size and the current speed of network connections. Information agents that search the Web on behalf of users are invaluable. Since information needs are diverse, there should be tools for users to build their own agents that specialize in finding the information they want. These tools should be usable by non‐programmers. This paper describes ARIS, a shell for constructing information agents without coding. Our approach is akin to expert system shells, where the user supplies the knowledge for each specialist agent, and a common engine utilizes the agents’ knowledge. An agent’s search is guided by knowledge about how Web sites in a given domain are typically structured. We also report on our experiences with two agents built using ARIS.

Pervasive computing environments such as a pervasive campus domain, shopping, etc. will become commonplaces in the near future. The key to enhance these system environments with services relies on the ability to effectively model and represent contextual information, as well as spontaneity in downloading and executing the service interface on a mobile device. The system needs to provide an infrastructure that handles the interaction between a client device that requests a service and a server which responds to the client's request via Web service calls. The system should relieve end‐users from low‐level tasks of matching services with locations or other context information. The mobile users do not need to know or have any knowledge of where the service resides, how to call a service, what the service API detail is and how to execute a service once downloaded. All these low‐level tasks can be handled implicitly by a system. The aim of this paper is to investigate the notion of context‐aware regulated services, and how they should be designed, and implemented.

The paper presents a detailed design, and prototype implementation of the system, called mobile hanging services (MHS), that provides the ability to execute mobile code (service application) on demand and control entities' behaviours in accessing services in pervasive computing environments. Extensive evaluation of this prototype is also provided.

The framework presented in this paper enables a novel contextual services infrastructure that allows services to be described at a high level of abstraction and to be regulated by contextual policies. This contextual policy governs the visibility and execution of contextual services in the environment. In addition, a range of contextual services is developed to illustrate different types of services used in the framework.

The main contribution of this paper is a high‐level model of a system for context‐aware regulated services, which consists of environments (domains and spaces), contextual software components, entities and computing devices.

A challenging task for context‐aware pervasive systems is reasoning about context in uncertain environments where sensors can be inaccurate or unreliable and inferred situations ambiguous and uncertain. This paper aims to address this grand challenge, with research in context awareness to provide feasible solutions by means of theoretical models, algorithms and reasoning approaches.

This paper proposes a theoretical model about context and a set of context verification procedures, built over the model and implemented in a context reasoning engine prototype. The verification procedures utilize beneficial characteristics of spatial representation of context and also provide guidelines based on heuristics that lead to resolution of conflicts arising due to context uncertainty. The engine's reasoning process is presented and it is shown how the proposed modeling and verification approach contributes in tackling the uncertainty associated with the reasoning task. The paper experimentally evaluates this approach with a distributed simulation of a sensor‐based office environment with unreliable and inaccurate sensors.

Important features of the model are dynamic aspects of context, such as context trajectory and stability of a pervasive system in given context. These can also be used for context verification as well as for context prediction. The model strength is also in its generality and its ability to model a variety of context‐aware scenarios comprising different types of information.

The paper describes a theoretical model for context and shows it is useful not only for context representation but also for developing reasoning and verification techniques for uncertain context.

This chapter relies on comparative case analysis to examine how and why particular social entrepreneurs in a higher Asian middle income economy broke new grounds in private higher education. The study provides arguments as to why these private higher education entrepreneurs, when viewed inclusively, are social entrepreneurs. Findings from the study suggest that social entrepreneurs distinctively used prior insights from their working experiences to harness the financial power of local capital to fund the scaling up of their social ventures while simultaneously engaging with the country’s economic and social challenges.

The purpose of this paper is to investigate the role of the National Library of Singapore in the life of Singaporeans.

The paper uses historical research. McMillan and Chavis’ theory of sense of community is adopted as the analytical framework to delineate the role of the National Library of Singapore.

The paper finds that the National Library of Singapore plays an important role in fostering a sense of community among Singaporeans. The transformation of the library to a truly public institution in 1950s effectively enlarged its boundaries. Upon joining the community of the library, local Singaporeans underwent a bidirectional process of influencing and being influenced. The library made strenuous efforts to meet the needs of Singaporeans in myriad ways, resulting in reinforcement of the sense of community among Singaporeans. A shared emotional connection in the community was engendered as a result of the frequent contact and high-quality interaction.

While being influenced by various social and cultural frameworks under which it operates, the library actively takes part in and influences the society. The study of the library in the life of the users via the lens of sense of community provides a perspective to further understand the potential and power of libraries and how libraries can positively contribute to the society at large.

The ASEAN Economic Community (AEC) initiative poses both significant opportunities and difficult challenges to the Malaysian SME communities. This study aims to investigate the preparedness of the local SMEs to compete and exploit opportunities in a post-AEC era. The aim is to contribute to existing literature and knowledge base on SMEs’ practices in the ASEAN region. The manufacturing sector has been selected for study, and the research efforts focus on procurement competencies. SME procurement practices in the two largest manufacturing sub-sectors in Malaysia – resource-based (RB) and electrical and electronics (E&E) – are explored.

Preparedness for AEC is gauged from four key performance areas summarized from literature review. Six key research activities are also identified for each performance area from the findings of previous works. Data were collected using a survey instrument and face-to-face interviews. Research methodology is primarily qualitative with quantitative data for robustness check.

The findings reveal peculiar procurement practices in Malaysian SME manufacturers that have significant implications on their preparedness to compete effectively post-AEC. The findings also highlighted the key influences that have contributed to variations in Malaysian SMEs’ attitude toward trade liberalization challenges and business process improvements in comparison with practices in foreign firms and more advanced economies.

Theoretical models have been adopted across business settings and environments by managers. This study reveals managerial practices in Malaysian SME manufacturers run counter to developed theories. The peculiarities and business attitudes of this resilient economic sector can be an important input to managerial decision-making when analyzing business activities in the region.

The purpose of this paper is to examine the relationships between people-related total quality management (PTQM) practices and employee work attitudes, as well as the impact of the specific PTQM practices on work attitudes in the context of the Sri Lankan apparel industry.

The five PTQM practices included top management commitment, employee empowerment, training, employee involvement and teamwork. Employee work attitudes comprised of job satisfaction, affective commitment, job involvement and turnover intention. Data collected from the machine operator-level employees in the top 100 apparel exporters in Sri Lanka were analysed using structural equation modelling (SEM).

The findings suggest that the PTQM practices were significant drivers of job involvement but not of job satisfaction, affective commitment and turnover intentions. It was also found that teamwork, training and employee involvement were the most important PTQM practices towards employee work attitudes. Top management commitment drove affective commitment and job involvement, while employee empowerment was important only for job involvement.

The research only considered the top 100 export- apparel manufacturers in Sri Lanka; hence, care has to be taken for the findings to represent the entire manufacturing industry in Sri Lanka.

Based on the perceptions of floor level employees, which is scarcely investigated in the PTQM domain, the paper presents an interesting and unique perspective on the relationship between the PTQM practices and employee work attitudes, challenging majority of previous research findings. Besides making theoretical contributions, the findings offer valuable insights into the management of Sri Lankan apparel companies by highlighting the PTQM practices, which need to be strengthened.